Kitchenware Wholesalers

 # Privacy Policy for Kitchenware Wholesalers

**Effective Date:** May 15, 2026  
**Last Updated:** April 28, 2026

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## 1. Introduction

Welcome to **Kitchenware Wholesalers** ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and usage in compliance with Google Play Store policies and applicable data protection laws.

**Contact Information:**
- **Email:** rektech.uk@gmail.com
- **Phone:** +91 7878959565
- **Website:** rektech.uk

By using the Kitchenware Wholesalers mobile application (the "App"), you agree to the collection and use of information in accordance with this Privacy Policy.

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## 2. Information We Collect

### 2.1 Personal Information
We may collect the following types of personal information when you use our App:

- **Account Information:** Name, email address, phone number, and password when you create an account
- **Profile Information:** Business details, delivery addresses, and billing information
- **Order Information:** Purchase history, product preferences, and transaction details
- **Payment Information:** Payment method details (processed securely through third-party payment processors)

### 2.2 Device and Usage Information
We automatically collect certain information about your device and how you interact with our App:

- **Device Information:** Device model, operating system version, unique device identifiers, mobile network information
- **Usage Data:** App features accessed, pages viewed, time spent on pages, click patterns
- **Log Data:** IP address, browser type, access times, and crash reports

### 2.3 Location Information
With your explicit consent, we may collect location data to:
- Provide accurate delivery estimates
- Show nearby stores or distribution centers
- Optimize delivery routes

**You can control location permissions through your device settings at any time.** We use the official Android location APIs and comply with the updated Location Permissions policy. We do not use geofencing for foreground services.

### 2.4 Camera and Photo Access
With your explicit consent, we may access your device camera and photo library to:
- Allow you to upload product images for inquiries
- Capture images for order verification
- Enable profile picture uploads

**We use the official Android Contact Picker and Photo Picker APIs** to minimize data collection and enhance security, in compliance with Google Play's Contacts Permissions and Photo/Video Permissions policies.

### 2.5 Notifications
We collect device tokens to send you:
- Order status updates
- Promotional offers (with your consent)
- Important account notifications
- New product announcements

You can manage notification preferences in the App settings or your device settings.

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## 3. How We Use Your Information

We use the collected information for the following purposes:

### 3.1 Service Delivery
- Process and fulfill your orders
- Manage your account and provide customer support
- Send order confirmations and delivery updates
- Process payments and prevent fraud

### 3.2 App Improvement
- Analyze usage patterns to improve App functionality
- Fix bugs and optimize performance
- Develop new features based on user behavior
- Conduct research and analytics

### 3.3 Communication
- Respond to your inquiries and support requests
- Send important service announcements
- Provide promotional offers (with your consent)
- Conduct surveys and gather feedback

### 3.4 Legal and Security
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service
- Resolve disputes and troubleshoot problems

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## 4. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

### 4.1 Service Providers
We share data with trusted third-party service providers who assist us in:
- Payment processing (e.g., Razorpay)
- Cloud storage and hosting services
- Analytics and performance monitoring
- Push notification delivery (Firebase Cloud Messaging)
- Customer support tools

**All service providers are contractually obligated to protect your data and use it only for specified purposes.**

### 4.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and provide options regarding your data.

### 4.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:
- Comply with legal processes
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Protect the rights and safety of our users

### 4.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.

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## 5. User Consent Requirements

In compliance with Google Play Store policies, we obtain your explicit consent before collecting or accessing personal and sensitive data:

### 5.1 Consent Mechanisms
- **Clear Consent Dialogs:** We present unambiguous consent dialogs that clearly explain what data we collect and why
- **Affirmative Action Required:** You must actively accept (e.g., tap "Allow" or check a checkbox) to grant consent
- **No Assumed Consent:** Navigating away, dismissing dialogs, or inactivity does NOT constitute consent
- **Granular Control:** You can grant or deny specific permissions independently

### 5.2 Permissions We Request
- **Location Access:** To provide delivery estimates and location-based services
- **Camera Access:** To upload product images and profile pictures
- **Photo Library Access:** To select images from your device
- **Notification Access:** To send order updates and promotional messages
- **Storage Access:** To save invoices and order documents locally
- **Network Access:** To connect to our servers and provide App functionality

**You can revoke any permission at any time through your device settings.**

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## 6. Data Security

We implement industry-standard security measures to protect your information:

### 6.1 Technical Safeguards
- **Encryption:** Data transmitted between your device and our servers is encrypted using SSL/TLS protocols
- **Secure Storage:** Sensitive data stored locally uses Flutter Secure Storage with encryption
- **Access Controls:** Strict access controls limit who can view or modify your data
- **Regular Security Audits:** We conduct periodic security assessments and vulnerability testing

### 6.2 Organizational Safeguards
- Employee training on data protection and privacy
- Confidentiality agreements with all personnel handling user data
- Incident response procedures for data breaches

**Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.**

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## 7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

- **Account Data:** Retained while your account is active and for a reasonable period after account closure (typically 90 days) unless legally required to retain longer
- **Transaction Records:** Retained for accounting, tax, and legal compliance purposes (typically 7 years)
- **Usage Analytics:** Aggregated and anonymized data may be retained indefinitely for statistical purposes
- **Marketing Data:** Retained until you withdraw consent or unsubscribe

**You can request deletion of your data at any time by contacting us at rektech.uk@gmail.com.**

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## 8. Your Rights and Choices

You have the following rights regarding your personal information:

### 8.1 Access and Portability
- Request a copy of the personal data we hold about you
- Receive your data in a structured, machine-readable format

### 8.2 Correction and Update
- Update or correct inaccurate information through the App settings
- Request correction of any inaccurate data we hold

### 8.3 Deletion
- Request deletion of your account and associated personal data
- We will delete your data within 30 days of your request, subject to legal retention requirements

### 8.4 Consent Withdrawal
- Withdraw consent for data processing at any time
- Revoke specific permissions through device settings
- Opt-out of marketing communications via App settings or email unsubscribe links

### 8.5 Data Portability
- Request transfer of your data to another service provider where technically feasible

**To exercise any of these rights, contact us at rektech.uk@gmail.com. We will respond within 30 days.**

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## 9. Third-Party Services and SDKs

Our App integrates the following third-party services that may collect data:

### 9.1 Firebase Services
- **Firebase Cloud Messaging:** For push notifications
- **Firebase Analytics:** For usage analytics and crash reporting
- **Privacy Policy:** https://firebase.google.com/support/privacy

### 9.2 Payment Processors
- **Razorpay:** For secure payment processing
- **Privacy Policy:** https://razorpay.com/privacy/

### 9.3 Other Services
- **Google Fonts:** For typography (no personal data collected)
- **Image CDN Services:** For optimized image delivery

**We carefully vet all third-party services to ensure they comply with privacy standards. We do not share more data than necessary for the service to function.**

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## 10. Children's Privacy

Our App is **not intended for children under 13 years of age**. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at rektech.uk@gmail.com, and we will delete such information within 30 days.

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## 11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

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## 12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or App features. We will notify you of any material changes by:

- Posting the updated Privacy Policy in the App
- Sending an in-app notification or email
- Updating the "Last Updated" date at the top of this policy

**Your continued use of the App after changes are posted constitutes acceptance of the updated Privacy Policy.**

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## 13. Google Play Store Data Safety

In compliance with Google Play Store requirements, we maintain accurate and up-to-date information in our Data Safety section, including:

- Exact types of data collected
- How data is used and shared
- Security practices implemented
- Whether data collection is optional or required

**We cross-reference our Data Safety declarations with actual app permissions and SDK behaviors to ensure accuracy and transparency.**

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## 14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

**Kitchenware Wholesalers**  
**Email:** rektech.uk@gmail.com  
**Phone:** +91 7878959565  
**Website:** rektech.uk

We will respond to your inquiry within 30 days.

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## 15. Compliance with Google Play Policies

This Privacy Policy is designed to comply with the latest Google Play Store policies announced on April 15, 2026, including:

### 15.1 Contacts Permissions Policy
We use the official Android Contact Picker API to minimize data collection and do not request broad access to user contacts.

### 15.2 Location Permissions Policy
We comply with updated location permissions requirements, using the location button as the recommended minimum scope for precise location. We do not use geofencing for foreground services and instead use the Geofence API where applicable.

### 15.3 Photo and Video Permissions
We use appropriate photo and video picker APIs to access only the specific media files you select, minimizing unnecessary access to your photo library.

### 15.4 Transparent Data Practices
We provide clear, accurate, and comprehensive information about our data collection and usage practices, ensuring users can make informed decisions about their privacy.

### 15.5 No Silent Data Collection
We do not engage in silent or hidden data collection. All data collection is disclosed, and explicit consent is obtained where required.

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## 16. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process your personal data based on the following legal grounds:

- **Consent:** When you explicitly consent to data collection (e.g., location, notifications)
- **Contract Performance:** To fulfill our contractual obligations when you place orders
- **Legitimate Interests:** To improve our services, prevent fraud, and ensure security
- **Legal Obligations:** To comply with applicable laws and regulations

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## 17. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

- **Right to Know:** What personal information we collect, use, disclose, and sell
- **Right to Delete:** Request deletion of your personal information
- **Right to Opt-Out:** Opt-out of the sale of personal information (we do not sell personal information)
- **Right to Non-Discrimination:** Equal service and pricing regardless of privacy rights exercise

**To exercise these rights, contact us at rektech.uk@gmail.com.**

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## 18. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

- Notify affected users within 72 hours of discovering the breach
- Provide details about the nature of the breach and data affected
- Outline steps we are taking to address the breach
- Advise on actions you can take to protect yourself
- Notify relevant regulatory authorities as required by law

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## 19. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on users without human intervention.

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## 20. Cookies and Tracking Technologies

Our App does not use traditional web cookies. However, we use similar technologies:

- **Local Storage:** To store user preferences and session data locally on your device
- **Analytics SDKs:** To collect usage statistics and improve App performance
- **Advertising IDs:** We do not collect or use advertising IDs for personalized advertising

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**By using the Kitchenware Wholesalers App, you acknowledge that you have read, understood, and agree to this Privacy Policy.**

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*This Privacy Policy is effective as of May 15, 2026, and complies with Google Play Store policies announced on April 15, 2026.*