Distributor B2C

 # Privacy Policy for Distributor B2C

**Last Updated: April 28, 2026**  
**Effective Date: April 28, 2026**

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## Introduction

Welcome to **Distributor B2C** ("we," "our," "us," or "the App"). We are committed to protecting your privacy and ensuring transparency in how we collect, use, store, and share your personal information. This Privacy Policy complies with the latest Google Play Store privacy requirements (updated April 15, 2026) and applicable data protection laws.

By using Distributor B2C, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our App.

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## 1. Information We Collect

We collect the following types of information to provide and improve our services:

### 1.1 Personal Information You Provide

When you register, use, or interact with our App, we may collect:

- **Account Information**: Name, email address, mobile phone number, password (encrypted)
- **Profile Information**: Profile photo/avatar, date of birth (optional), user preferences
- **Business Information**: Business name, store details, business phone, business email (for vendor accounts)
- **Address Information**: Billing and shipping addresses, city, state, postal code
- **Order & Transaction Data**: Purchase history, invoices, order details, cart contents, payment information
- **Communication Data**: Customer support messages, feedback, and inquiries

### 1.2 Information Collected Automatically

When you use our App, we automatically collect:

- **Device Information**: Device model, operating system version, unique device identifiers, mobile network information
- **Usage Data**: App features accessed, pages viewed, time spent on pages, interaction patterns
- **Network Information**: Internet connectivity status, network type (WiFi/cellular)
- **Authentication Tokens**: Secure tokens to maintain your login session

### 1.3 Photos and Media

With your explicit permission, we access:

- **Camera**: To capture profile photos or product-related images
- **Photo Gallery**: To select existing photos from your device for profile pictures

**Important**: We use the Android Photo Picker (where available) to minimize data access and comply with Google Play's Photo and Video Permissions policy. We only access the specific photos you select, not your entire photo library.

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## 2. How We Use Your Information

We use the collected information for the following purposes:

### 2.1 Core App Functionality
- Create and manage your user account
- Process orders, payments, and invoices
- Display product catalogs, pricing, and availability
- Manage shopping cart and wishlists
- Provide customer support and respond to inquiries
- Send order confirmations, shipping updates, and transactional notifications

### 2.2 Service Improvement
- Analyze app usage patterns to improve user experience
- Debug technical issues and optimize app performance
- Develop new features and services
- Conduct internal research and analytics

### 2.3 Security & Fraud Prevention
- Verify user identity and prevent unauthorized access
- Detect and prevent fraudulent transactions
- Ensure platform security and integrity
- Comply with legal obligations

### 2.4 Communication
- Send important updates about your orders and account
- Provide customer support responses
- Notify you of policy changes or service updates

**We do NOT use your data for:**
- Targeted advertising or marketing without consent
- Selling or renting your personal information to third parties
- Unauthorized social sharing of your data
- Employment or insurance eligibility decisions

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## 3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), United Kingdom, and other regions with similar laws, we process your data based on:

- **Contract Performance**: Processing necessary to fulfill our services (account creation, order processing)
- **Legitimate Interest**: Improving our services, security, and fraud prevention
- **Legal Obligation**: Compliance with applicable laws and regulations
- **Consent**: Where explicitly obtained for specific purposes (e.g., photo access)

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## 4. Data Sharing and Disclosure

We respect your privacy and limit data sharing to essential service providers:

### 4.1 Third-Party Service Providers

We share data with trusted partners who help us operate our App:

- **Payment Processors**: Razorpay (for secure payment processing)
- **Cloud Storage**: For storing product images and user-uploaded content
- **API Services**: Backend infrastructure providers (hardware.rektech.work)
- **Analytics**: For app performance monitoring (no personal identifiers shared)

**All third-party providers are contractually obligated to:**
- Use data only for specified purposes
- Implement appropriate security measures
- Comply with applicable data protection laws

### 4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to:
- Protect our legal rights and property
- Prevent fraud or security threats
- Protect the safety of our users or the public

### 4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.

**We do NOT:**
- Sell your personal information to third parties
- Share data with advertisers for targeted ads
- Allow unauthorized access to your data

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## 5. Data Storage and Security

### 5.1 Storage Location
Your data is stored on secure servers located at:
- **Primary Server**: hardware.rektech.work (encrypted cloud infrastructure)
- **Local Device Storage**: Limited cached data (authentication tokens, app preferences) stored securely on your device using industry-standard encryption

### 5.2 Security Measures

We implement robust security practices:
- **Encryption**: All data transmitted between your device and our servers uses HTTPS/TLS encryption
- **Secure Authentication**: Passwords are hashed and never stored in plain text
- **Token-Based Sessions**: Secure authentication tokens with automatic expiration
- **Access Controls**: Strict access limitations to authorized personnel only
- **Regular Security Audits**: Ongoing monitoring and vulnerability assessments

### 5.3 Data Retention

We retain your personal information only as long as necessary:
- **Active Accounts**: Data retained while your account is active
- **Inactive Accounts**: Data may be deleted after 3 years of inactivity (with prior notice)
- **Legal Requirements**: Some data retained longer if required by law
- **Deletion Requests**: Processed within 30 days (see Your Rights section)

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## 6. Your Privacy Rights

You have the following rights regarding your personal data:

### 6.1 Access and Portability
- **View Your Data**: Access your account information anytime through the Profile section
- **Download Your Data**: Request a copy of your data in a portable format

### 6.2 Correction and Update
- **Edit Profile**: Update your name, email, phone, address, and profile photo directly in the App
- **Correct Inaccuracies**: Contact us to correct any incorrect information

### 6.3 Deletion
- **Delete Account**: Request complete account deletion through the Profile settings or by contacting us
- **Data Erasure**: We will delete your data within 30 days, except where retention is legally required

### 6.4 Consent Withdrawal
- **Revoke Permissions**: Withdraw camera/photo access anytime through your device settings
- **Opt-Out**: Unsubscribe from non-essential communications

### 6.5 Object to Processing
- **Restrict Use**: Object to specific data processing activities (where legally applicable)

### 6.6 Lodge a Complaint
- **Supervisory Authority**: File a complaint with your local data protection authority if you believe your rights have been violated

**To exercise your rights, contact us at:**  
📧 Email: [Your Support Email]  
📱 In-App: Profile → Help & Support → Privacy Request

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## 7. Permissions and Consent

### 7.1 Required Permissions

Our App requests the following Android permissions:

| Permission | Purpose | Required/Optional |
|------------|---------|-------------------|
| **Internet** | Access backend services, load products, process orders | Required |
| **Network State** | Check connectivity status, optimize data usage | Required |
| **Camera** | Capture profile photos | Optional |
| **Photo Gallery** | Select profile photos from device | Optional |

### 7.2 Consent Requirements

In compliance with Google Play policies, we:
- **Present clear consent dialogs** before accessing sensitive data (camera, photos)
- **Require affirmative action** (tap "Allow" or "Accept") - navigating away does NOT constitute consent
- **Allow permission revocation** at any time through device settings
- **Explain permission usage** in plain language before requesting access

**You can revoke permissions anytime:**
- Android: Settings → Apps → Distributor B2C → Permissions
- iOS: Settings → Distributor B2C → Permissions

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## 8. Children's Privacy

Distributor B2C is **NOT intended for users under 13 years of age** (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information within 30 days.

**Age Restrictions:**
- Minimum age: 13 years (or higher as required by local law)
- We do not implement age-gating for dating/matchmaking features (not applicable to our App)

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## 9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- **Standard Contractual Clauses** (for EU/EEA transfers)
- **Adequacy Decisions** (where applicable)
- **Encryption and Security Measures** during all transfers

By using our App, you consent to such transfers in accordance with this Privacy Policy.

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## 10. Cookies and Tracking Technologies

Our App uses minimal tracking technologies:

- **Session Tokens**: Maintain your login state (essential for functionality)
- **Local Storage**: Cache app preferences and settings (stored on your device)
- **Analytics**: Anonymous usage statistics to improve app performance (no personal identifiers)

**We do NOT use:**
- Third-party advertising cookies
- Cross-site tracking
- Behavioral profiling for marketing

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## 11. Third-Party Links

Our App may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

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## 12. Data Safety Section (Google Play)

In accordance with Google Play's Data Safety requirements, we declare:

### Data Collected:
✅ Personal Information (name, email, phone, address)  
✅ Financial Information (payment details via Razorpay)  
✅ Photos (profile pictures - optional)  
✅ Device Identifiers (for authentication)  
✅ App Activity (usage patterns)  

### Data Usage:
✅ App Functionality (account management, orders)  
✅ Analytics (performance monitoring)  
✅ Security (fraud prevention)  

### Data Sharing:
✅ Third-party service providers (payment processing, cloud storage)  
❌ NOT shared with advertisers or data brokers  

### Security Practices:
✅ Data encrypted in transit (HTTPS/TLS)  
✅ Data encrypted at rest (secure storage)  
✅ You can request data deletion  

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## 13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:
- Changes in our data practices
- New legal requirements (e.g., Google Play policy updates)
- Service improvements or new features

**Notification of Changes:**
- **Effective Date**: Updated at the top of this policy
- **In-App Notification**: Significant changes will trigger an in-app alert
- **Email Notification**: Major changes sent to registered email addresses (where applicable)
- **Continued Use**: Using the App after changes constitutes acceptance

**Policy Update History:**
- April 28, 2026: Initial policy created (compliant with Google Play April 2026 update)

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## 14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

**Distributor B2C Support**  
📧 Email: reketch.uk@gmail.com  
📱 Phone: 7878959565 
🌐 Website: rektech.uk  


**Response Time**: We aim to respond to all privacy inquiries within 7 business days.

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## 15. Compliance Certifications

This Privacy Policy complies with:
- ✅ Google Play Store Privacy Policy (April 15, 2026 update)
- ✅ General Data Protection Regulation (GDPR) - EU/EEA
- ✅ California Consumer Privacy Act (CCPA) - USA
- ✅ Personal Data Protection Act (PDPA) - India (if applicable)
- ✅ Android Permissions Best Practices
- ✅ Google Play Data Safety Requirements

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## 16. Additional Information for Specific Regions

### 16.1 California Residents (CCPA)

California users have additional rights:
- **Right to Know**: Request details about data collected in the past 12 months
- **Right to Delete**: Request deletion of personal information
- **Right to Opt-Out**: Opt-out of data "sales" (we do not sell data)
- **Non-Discrimination**: We will not discriminate against you for exercising your rights

**California Contact**: [Your California Privacy Email]

### 16.2 European Economic Area (GDPR)

EEA users have enhanced rights:
- **Data Portability**: Receive your data in a machine-readable format
- **Right to Object**: Object to processing based on legitimate interests
- **Automated Decision-Making**: We do not use automated profiling

**EU Representative**: [Your EU Representative Contact]

### 16.3 India Residents (PDPA)

Indian users can:
- Access and correct personal data
- Withdraw consent for non-essential processing
- Lodge complaints with the Data Protection Authority

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## 17. Google Play Policy Compliance Summary

This Privacy Policy specifically addresses the following Google Play requirements (April 15, 2026 update):

### ✅ Photo and Video Permissions Policy
- We use the Android Photo Picker for minimal data access
- Only selected photos are accessed, not entire gallery
- Clear consent dialogs before camera/photo access
- Users can revoke permissions anytime

### ✅ Data Safety Declaration
- Complete and accurate Data Safety section in Play Console
- Transparent disclosure of data collection and usage
- Regular updates to reflect app changes

### ✅ User Consent Requirements
- Unambiguous consent dialogs with affirmative action
- No auto-dismissing or expiring consent messages
- Clear explanations before data collection

### ✅ Sensitive Data Protection
- No unauthorized sharing of personal data
- Secure encryption for all data transmission
- Strict access controls and security measures

### ❌ Not Applicable to Our App
- Location Permissions (we do not collect location data)
- Health & Fitness Data (not collected)
- Contacts Permissions (not requested)
- Prediction Markets (not applicable)
- News & Magazine Self-Declaration (not a news app)

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## Acknowledgment

By using Distributor B2C, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue use of the App immediately.

**Thank you for trusting Distributor B2C with your information. Your privacy is our priority.**

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**Document Version**: 1.0  
**Last Reviewed**: April 28, 2026  
**Next Review Date**: October 28, 2026  

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*This Privacy Policy is provided in English. Translations may be available for user convenience, but the English version shall prevail in case of discrepancies.*